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Privacy Policy

Banassat Build – Home Refurbishment Services (London)

Banassat Build is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website or use our refurbishment services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name
  • Phone number
  • Email address
  • Home address or project location
  • Any details you provide when requesting a quotation or contacting us

b. Website & Technical Information

  • IP address
  • Browser type
  • Pages visited
  • Cookies (to improve website performance)

2. How We Use Your Information

We use your personal data to:

  • Provide quotations and manage your refurbishment project
  • Contact you regarding appointments, schedules, and project updates
  • Send invoices, receipts, or payment confirmations
  • Improve our website and customer experience
  • Respond to queries or customer support requests

We do not sell or rent your personal data to third parties.

3. Legal Basis for Processing

We process your information under the following legal grounds:

  • Contractual necessity (to deliver our services)
  • Legitimate interest (improving services and communication)
  • Consent (when you submit forms on our site)

4. Sharing Your Information

We may share your information only with:

  • Subcontractors or suppliers involved in your project
  • Payment processors (for invoices or deposits)
  • Legal authorities if required by law

We ensure all third parties follow data protection standards.

5. Data Storage & Security

  • Your information is stored securely and accessed only by authorised staff.
  • We take reasonable measures to prevent loss, misuse, or unauthorised access.

6. Data Retention

We keep your information only as long as necessary for:

  • Completing your project
  • Fulfilling legal or accounting requirements

After this period, your data is safely deleted or anonymised.

7. Your Rights (UK GDPR)

You have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your data (in certain cases)
  • Withdraw consent at any time
  • Object to certain types of data processing

To exercise any rights, contact us using the details below.

8. Cookies

Our website may use cookies to improve performance and user experience.
You can disable cookies through your browser settings if preferred.

9. Links to Other Sites

Our website may contain links to external websites.
Banassat Build is not responsible for the privacy practices of other sites.

10. Changes to This Privacy Policy

We may update this policy from time to time.
Any changes will be posted on this page with a revised update date.